REFUND POLICY
Effective Date: 2026
Last Updated: 2026
Thank you for shopping with Obige Smart Education. We value your trust and aim to provide high-quality educational resources for parents, teachers, and schools. Please read this Refund Policy carefully before making a purchase.
1. Digital Products (Downloads)
Due to the nature of digital products, all sales of digital downloads are final.
Once a digital worksheet or workbook has been purchased and assigned or downloaded, we do not offer refunds, exchanges, or cancellations.
Exceptions
A refund or replacement may be considered only if:
The file is corrupted or defective
The download link is inaccessible or non-functional
The wrong digital file was delivered
In such cases, please contact us within 7 days of purchase with proof of the issue, and we will make reasonable efforts to resolve it by providing a replacement or corrected file.
2. Physical Products (Hardcopy Workbooks)
Refunds or replacements for physical products may be considered under the following conditions:
The item arrives damaged or defective
The incorrect product was shipped
Return Conditions
Requests must be made within 7 days of delivery
Items must be unused and in original condition
Proof of purchase is required
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
Shipping costs are non-refundable unless the return is due to our error.
3. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after purchase
Accidental purchases of digital products
Incompatibility with devices, printers, or software
Failure to read product descriptions or license terms
Downloaded digital files that are shared or misused
4. Order Cancellations
Digital orders cannot be cancelled once access or download is provided
Physical orders may only be cancelled before shipment
5. How to Request a Refund or Support
To request assistance regarding a refund or replacement, please contact us with the following information:
Order number
Product name
Description of the issue
Photos (for damaged physical items, if applicable)
6. Contact Information
For refund-related questions or concerns, contact:
Obige Smart Education
Email: info@goobige.com
Website: https://www.goobige.com
This Refund Policy is designed to protect both our customers and our intellectual property while ensuring fairness and transparency.